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Privacy Policy

Effective Date: 18/03/2025
Last Updated: 18/03/2025

Welcome to Abby AI. Your privacy is important to us.This Privacy Policy explains how Abby AI ("we," "us," or"our") collects, uses, and protects your information when you use ourmobile application, website, and related services (collectively, the"Services").

By using Abby AI, you agree to the collection and useof information as described in this policy. 

1. Information We Collect

When you use Abby AI, we may collect the followingtypes of information:

1.1 Information You Provide to Us

  • Account Information: When you sign up, we collect your name, email address, password, and phone number.
  • Profile Information: You may choose to provide additional details, such as a profile photo, business goals, or preferred communication settings.
  • Payment Information: If you purchase a subscription or in-app items, we collect billing details (processed securely through Apple Pay, Google Pay, or Stripe).
  • User-GeneratedContent: Any text, images, or videos you upload, including business-related posts and AI-generated content.

1.2 Information We Collect Automatically

  • Device Information: Model, operating system, and app version.
  • Usage Data: Features used, time spent in the app, and interactions with AI-generated content.
  • Location Data (if enabled): Approximate geographic location for personalised insights and local for time-zone related requirements.
  • Cookies &Tracking Technologies: Used to improve user experience and analyse app performance.
  • User Inputs inAI Interactions: Any text, voice, video or selections made during interactive AI coaching, training simulations, or any digital avatar conversations. This data helps improve response accuracy, personalise coaching recommendations, and enhance Abby AI’s interactive experiences.

1.3 Information from Third Parties

  • Social Login Data: If you sign up using Google, Apple, or Facebook, we receive your name and email.
  • Business Insights: If linked with a Direct Selling Organisation (DSO), we may receive sales performance, training progress, or team engagement data from corporate partners.

2. How We Use Your Information

2.1  We use your data to:

  • Provide, improve, and personalise Abby AI.
  • Facilitate AI-driven content creation and training recommendations.
  • Enable team collaboration and leader insights.
  • Process payments and manage subscriptions.
  • Monitor and enhance security.
  • Send updates, promotions, and notifications (you can opt out).
  • Comply with legal and regulatory obligations.

2.2 Legal Basis for Data Processing

Under the UK General Data Protection Regulation (UK GDPR), we must establish a legal basis for collecting and processing your data. Abby AI relies on the following legal grounds:

  • Consent:When you voluntarily provide information, such as opting into notifications, AItraining recommendations, or marketing communications. You can withdraw consentat any time.
  • Contractual Necessity: To provide our services, including account setup, AI-driven insights, team collaboration features, and customer support.
  • Legitimate Interests: To improve Abby AI, conduct analytics, prevent fraud, and enhance security. We ensure that our legitimate interests do not override your privacy rights.
  • Legal Obligation: When required by law, such as processing financial transactions, tax compliance, and responding to lawful government requests.

If you have any questions about our legal basis forprocessing your data, please contact team@abby-ai.com. 

3. How We Share Your Information

We do not sell your personal data. However, we may share it with:

  • Direct Selling Organisations (if applicable): Your DSO may access anonymized insights about team activity.
  • Third-Party Service Providers: Payment processors, analytics tools, and cloud storage providers.
  • Legal Authorities: If required by law or to protect users' safety and rights.

4. Data Security

We use industry-standard encryption, secure servers, and access controls to protect your data. However, no system is 100% secure, so we encourage users to maintain strong passwords and secure their devices.

5. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access and correct your data.
  • Delete your account and associated data (within appsettings or by contacting us).
  • Restrict or object to data processing.
  • Withdraw consent for optional features (e.g., push notifications, location access).

To exercise your rights, contact us at team@abby-ai.com. 

6. Data Retention

We retain user data only as long as necessary for business operations and legal compliance. If you delete your account, your data will be permanently removed, except where required by law.

7. Children’s Privacy

Abby AI is not intended for users under 13 years old (or the applicable minimum age in your country). We do not knowingly collect data from children.

8. InternationalData Transfers

If you access Abby AI from outside the United States, Canada, or the European Economic Area (EEA), your data may be processed in regions with different data protection laws.

9. Third-PartyLinks

Abby AI may contain links to third-party websites or services. We are not responsible for their privacy policies, so we encourage users to review them before sharing personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or an in-app notification.

11. Contact Us

For questions, concerns, or data requests, please contact:

Email: team@abby-ai.com